We understand, personally and professionally, what it takes to connect, succeed, and build relationships across diverse cultures.
Chuck is an accomplished and adaptive leader with over 20 years of proven experience leading transformation in organizations, ecosystems, and teams. He brings to LCW broad global leadership experience in Culture and Inclusion, Learning and Development, Talent Acquisition, HR Operations, and Legal Compliance. He leverages strong interpersonal and communication skills to build authentic and productive relationships with clients.
His experiences are informed by a career spent in business both as a consumer of Diversity and Inclusion (D&I) services and as a practitioner of internal and external D&I interventions. He also has deep experience de-biasing talent systems and processes throughout the talent lifecycle. Chuck is known as a calm and thoughtful problem solver.
Prior to joining LCW, Chuck successfully led global teams in Talent Development, Talent Acquisition, HR Operations, and Legal and Compliance at Aon, Hewitt Associates, and Tellabs. At Hewitt he was also responsible for designing and delivering D&I programs for external clients like McKesson, Baxter, Boston Scientific, and others. Chuck has designed and delivered programs domestically and across Canada, Germany, India, Poland, and the UK.
Chuck has 20 years’ experience in community, education and corporate Diversity and Inclusion programs. He has a B.A. in American History and a M.S. in Instructional Technology and Communications from Western Illinois University.
Jeffrey brings 25 years of experience in organizational development, intercultural
development, and diversity and inclusion training and consulting in both the domestic and international contexts. He excels at helping individuals, organizations, and systems understand and address complex and controversial topics.
An ethnic Magyar (Hungarian) who grew up in a bilingual, bicultural household in the US, Jeffrey previously served as a Global Diversity Inclusion Specialist at MRA-Trusight and held professional academic appointments at the University of Minnesota within Multicultural Affairs. At LCW, Jeffrey routinely uses the Thomas-Kilman Conflict Styles Assessment (TKI) and the Intercultural Conflict Styles Inventory. He is licensed to offer the We Care COLORS training system and is a certified Administrator of the Intercultural Development Inventory (IDI).
Jeffrey has conducted hundreds of individual and group feedback sessions for nationals in over a dozen countries in North and South America, the European Union, Asia and the Caribbean. A representative list of clients he has served throughout his career at LCW include Lockheed Martin, Wells Fargo, 3M, Cargill, Caterpillar, and Allstate.
Since 2009 he’s served on the faculty at Saint Mary’s University of Minnesota where he teaches at the graduate level in the Management Program. He earned a Master’s of Fine Arts from the University of Missouri at Kansas City, and today he resides in Minneapolis. He is proud to be Theatrical Director at the University of Minnesota Twin Cities, Office of First Year and Orientation Programs.
Director of Translation Services
Maria’s ability to manage multiple large-scale language translations is a valuable asset to our Fortune 500 clients whose ever-evolving translation needs include online resources, technical themes, global compliance, corporate communications, and product localization. She’s an expert in complex quality assurance processes and assures smooth project flow between her clients and in-country reviewers, translators, desktop publishers, and other project related specialists.
Born and raised in Spain, Maria previously worked at agricultural newspaper Europa Agraria where she was responsible for telemarketing, trade show promotions, and sales. This experience provided her the opportunity to explore Spain to generate new clientele. Prior to joining LCW, she worked for five years as a translation manager in Chicago with a significant focus on healthcare.
Maria has a Masters Degree in Information Technology and Privacy Law with an emphasis on global compliance from John Marshall Law School in Chicago. She earned her BA in Marketing and Public Relations from the University of Zaragoza in Spain. In 2000, after years of traveling back and forth between the US and Spain, Maria permanently settled in the US and lives in Chicago with her husband and young sons.
Keri brings more than 15 years of experience working across multiple design media. She leverages this experience to create visually stunning content, from presentations to training materials, for LCW.
Born in Chengdu, China and raised by university parents, Keri saw China transform from a closed, cultural revolutionary country to an open and reformed one. She worked at a top advertising agency in China before coming to the US where she began to learn the cultural differences between the east and west. Before coming to LCW, Keri worked as a senior graphic and digital designer at the United Way of Metro Chicago and has won multiple awards throughout her professional career.
Keri enjoys reading and writing – her poetry was selected into The Best Chinese Poetry Selection of the 21st Century. She is also the author of a published poetry book, When the Wind Blows, and a soon-to-be published photography book, 365 Lake Michigan. She earned her BA in Education at the Chengdu College of Education and her master’s degree in Graphic Design from the Savannah College of Art and Design.
Monica serves as Master Consultant and Chief Engagement Leader for clients ranging from Fortune 100 companies to world class universities. She has helped numerous organizations across the globe achieve cultural transformations, develop cultural competence, interrupt unconscious bias, engage global talent, and better connect to the local contexts in all the locations where they operate.
Monica brings a perspective rooted in on-the-ground experience in over 45 countries as well as 20+ years of leading communication, learning, and organizational development projects. Her passion for cross-cultural work was awakened in the late 1990s while living in Latvia as a Peace Corps Volunteer. There she served as an international development consultant for engineering and infrastructure projects with multinational teams. Earlier in her career, she was a senior program officer for the National Academies of Science and Engineering’s Transportation Research Board and a metropolitan planner with the US Department of Transportation.
Monica supports client partners like Boston Scientific, Unilever, Uber, and Boston Consulting Group. Her expertise has appeared in numerous outlets including the Chicago Tribune, Boston Globe, Yahoo! India, Toronto Star, Ottawa Citizen and Frommer’s Budget Travel. Her professional insight is also featured in periodicals such as the Society for Human Resource Management (SHRM), Ethics and Compliance Officers’ Association (ECOA), and the Association for Talent Development (ATD). Monica is the co-author of Cultural Detective®: Global Business Ethics volume as well as a university-level textbook chapter titled Global Communications.
As a consultant and facilitator, Sarah helps leaders, teams, and organizations cultivate their potential and accelerate performance. Her approach is grounded in the belief that since organizations create culture deliberately, they have the potential to solve the world’s most pressing problems.
On a mission to put the human back in human capital consulting, Sarah has extensive experience with Fortune 1000 organizations building and implementing talent management, leadership development, and culture change initiatives that enable the achievement of ambitious business goals in line with organizational values. As a senior consultant for Willis Towers Watson and The Zone Global, Sarah gained extensive experience in the non-profit, biotech, construction, consumer goods, defense and aerospace, energy and utilities, financial services, healthcare, high-tech, hospitality, manufacturing, and professional services industries.
Sarah earned a Ph.D. in cultural anthropology at the University of Chicago, is a Senior SHRH-Certified Professional in Human Resources, and is bilingual in English and French.
As Principal Consultant at LCW, Rebecca helps organizations incorporate cultural competencies into their worldviews and inclusive behaviors into their workflows. Her role is to disrupt and reframe the way well-intentioned decisionmakers and team members talk about and approach cultural differences, diversity, and inclusion in the workplace. She helps clients not only make crucial cultural distinctions between themselves and others, but also more easily and authentically understand, energize, influence, and collaborate with people of different cultural and diversity profiles.
Rebecca’s expertise in cultural competence benefitted from over a decade in Global Treasury Management at ABN AMRO Bank in Chicago and continued when she moved to China to pursue a full-time teaching position at Shanghai Dianji University, where she designed and delivered English classes for first- and second-year students. With this experience in hand, she has played a leading role in designing and implementing signature LCW programs such as Managing Unconscious Bias in Talent Management, Interrupting Unconscious Bias in the Workplace, Building a Culture of Inclusion, Managing Unconscious Bias in Hiring, and Navigating Cultures Inclusively. Her clients include Johnson & Johnson, Boston Consulting Group, Emerson, JetBlue, Takeda, and Unilever.
A Puerto Rico native, Rebecca is a native English- and Spanish-speaker. She is a certified administrator of the Intercultural Development Inventory® (IDI®), a member of the Society for Intercultural Education Training and Research (SIETAR-USA), and has co-authored the Cultural Detective®: LGBT package. She holds an MBA in International Business from DePaul University in Chicago and resides in Chapel Hill, NC.
Dustin leverages over ten years of multimedia development experience to help develop LCW’s multimedia learning tools.
Originally from rural Michigan, Dustin received his BA in Film/Video Production from Columbia College in Chicago, where he now resides. Before joining the LCW team, he provided Fortune 500 clients and small businesses with videography, graphic design, branding, marketing, and video production services.
Every day, Shona uses her 15+ years of expertise in national and international justice, equity, diversity and inclusion (JEDI) to help clients strategically achieve and sustain their organizational goals. Whether developing digital assets, facilitating workshops, or consulting, her goal is to empower individuals to resolve challenges, build sustainable and effective strategies, and promote belonging in the workplace.
Born and raised in India, Shona’s international understanding spans the world: from Kenya, to Dubai, to the UK. Her work is informed by global experience working with people with disabilities, youth & young professionals, a range of national cultures, communities of color, and LGBTQ communities. Her experience ranges from international development work with UNICEF-India, non-profit work designing curriculum for Penumbra Theatre and Kaotic Good Productions, D&I work in corporate and educational entities, such as Rasmussen College, Lender Processing Services and Anoka-Hennepin School District, and leading D&I initiatives for the MN Historical Society and the Science Museum of Minnesota. She is the co-author of the Science Museum’s Racial Equity Statement. At LCW, she has taken a lead role in developing LCW’s Mini-Workshops for Inclusion Champions Series, various disabilities programs and best practices for global BRGs. Her clients include Verizon, Cargill, Colgate, Bungie, Boston Scientific, Allstate, Unilever, and U.S. Bank.
Shona received her Master’s in Liberal Studies with a focus on social justice advocacy and her Bachelor’s in Psychology & Management from Hamline University, with a minor in Theater. A recent US citizen, Shona lives in Saint Paul with her husband.
Alsu brings to LCW 20+ years of experience providing accounting, financial, and tax services to organizations ranging from multi-billion dollar corporations to small businesses. Tech-savvy, team-focused, and with a passion for automating and streamlining procedures, Alsu applies her strong analytic and problem-solving skills to address the dynamic needs of LCW’s operations.
A native of Russia, Alsu honed her ability to work in diverse and changing environments while navigating the swift economic changes that followed the collapse of the Soviet Union. Before moving to the US, she was a deputy Chief Accountant for Consolidation for a large Russian oil refining, telecommunications, and construction conglomerate. Stateside, she provided accounting, bookkeeping, payroll, and tax preparation services to small businesses on behalf of public accounting firms located in Michigan and Chicago as well as directly to her clients as a freelancer.
Alsu received her degrees in Applied Mathematics and Financial Management from the well-known Kazan State University in Russia. In her spare time, she enjoys discovering rich American and worldwide history, browsing Chicago’s best museums, running along the lake, or losing herself among the shelves of Russian literature at her local library.
Felicia is an award-winning speaker and proven diversity and inclusion coach. Additionally, she is a skilled facilitator, program developer, and workshop designer. Recognized as a strategic motivator and mentor, she helps clients to utilize emotional intelligence and effective communication as strategic tools in navigating the uncomfortable and sometimes challenging intercultural issues that accompany an increasingly global and diverse workforce.
In her ten-plus years of working with Fortune 500 executives, business leaders, and entrepreneurs, Felicia has developed programs comprised of both distance and in-person learning for ERGs. These award-winning programs have resulted in a 45% promotion rate for program cohorts. Participants have also experienced increased morale and retention, improved goal setting and achievement, and stronger relationships with managers and direct reports. She has worked with clients such as General Electric, the NFL, Time Inc., Unilever, Loreal and Colgate, to name a few.
A Miami native now residing in New York, Felicia holds an M.Ed in Adult & Organizational Learning from Northeastern University, with a concentration in Distance Learning and a BA in Sociology from New York University. In her free time, Felicia enjoys family game nights, reading, traveling, watching movies, and learning new things.
Felicia’s coaching certifications include Empowerment Coach, Coach Practitioner, EQ Coach, and Print Strategies Coach.
Director of Client Relations
With a unique combination of operations leadership in the social impact, consulting, tech, and well-being space, Tanya’s mission is to help everyone bring their best selves to work. Currently, she leverages her communications and operations background to manage both internal and external communications at LCW.
Tanya began her career in London, England where she coordinated leaseholder relations at Homes for Islington. Eventually she took her communication skills to Northwestern University where she organized seminars and international conventions for one of the University’s startup research institutes. She began her management career at one of Chicago’s leading gyms before eventually moving into the fundraising consulting arena where she managed both operations and marketing teams. Most recently, she was the acting operations director for an online recruitment platform.
A graduate of the University of Wisconsin and a Techstars Seattle alum, Tanya continues to travel extensively throughout the United States through her passion project, Road Warrior Strong – a well-being community for business travelers. She currently lives in Chicago where you can find her running, sweating through the latest workouts, and attending live music events.
Randall brings many years of personal and professional cross-cultural experience to LCW’s leadership, and more importantly, to LCW’s intercultural training and consulting services. He has designed, developed, and delivered training programs focused on LCW’s core areas (cultural competence, inclusion, and unconscious bias) for groups all over the world, spanning the corporate, non-profit, and educational environments.
Born in the US, Randall began his cross-cultural journey as an AFS exchange student in Santo Domingo, Dominican Republic. A decade later, as a Peace Corps Volunteer, he was a teacher and trainer in Latvia. Since then, he has had the opportunity to live, work, and study for extended periods in both Argentina and Brazil.
Randall has an International M.B.A. from the University of Chicago’s Booth School of Business, is a certified IDI® coach, and is proud to speak several languages – the strongest of which are Portuguese, Spanish, French, and Latvian.
Conner joined LCW in the spring of 2020 as the Office Manager. He brings his experience in sales, marketing, and program experience to the team and helps maintain the standard operations of the physical office in Chicago. His goal is to help develop standardized processes and procedures to help assist his teammates in their everyday lives.
Conner moved to Chicago in the summer of 2017. Prior to his start at LCW, he lived and worked in Tuscaloosa, Alabama in the Student Housing Industry, working as the General Manager of an apartment community there. He attributes much of his cultural competence to being able to work with many different students from all walks of life, giving him access to different points of view, frames of mind, and values of life.
Raised in middle-Georgia, Conner attended and received his Bachelor’s in English from Kennesaw State University. He plans to continue his professional growth in the summer of 2020 by attending a Co-Active Training Institute coaching course to become a certified professional development coach.