Case Study

U.S. Bank

Developing Inclusion Champions

U.S. Bank needed an effective yet scalable way to equip employees across five countries to better serve their diverse customer base. By working collaboratively with the bank’s own Business Resource Groups (BRGs), LCW developed a unique approach to addressing this need — the Mini-Workshops for Inclusion Champions series. These interactive and globally accessible 60-minute virtual sessions have helped 3,500 employees across the globe build their cultural competence and develop more inclusive behaviors.

Services Performed

Inclusion Training

The Challenge

As the fifth largest bank in the country, U.S. Bank’s 74,000 employees live and work across five countries. With a strong ERG community and accolades from organizations like Working Mother Media and Alliance for Board Diversity, the bank wanted to take the next step in its D&I journey. To do this, they needed globally-accessible courses that employees everywhere could access according to their various schedules and time zones.

Our Approach

LCW worked with U.S. Bank to develop and deliver 71 synchronous virtual workshops of 16 unique titles to approximately 3,500 attendees in five countries. This program, known today as the Mini-Workshops for Inclusion Champions, helped employees build inclusive behaviors through accessible, 60-minute live-facilitated workshops, designed to address cultural challenges, bias scenarios, and tailored case studies. All sessions included tangible activities and takeaways around inclusive behaviors relevant to U.S. Bank customers and communities.

"It’s important for an organization of our size to offer scalable virtual content. Working with LCW allowed us to offer 16 different programs geared toward increasing awareness and cultural competency for employees at all levels. LCW’s content goes beyond the basics, and the facilitators are fantastic."
— Sheri McGrath ,  Vice President, Diversity, Equity and Inclusion (DEI), Strategy, Planning and Operations Leader

The Impact

91% of participants rated the overall quality of the course as good/very good, while 87% felt they learned something that would benefit them at home or on the job. As a result, employees have displayed increasing comfort with having courageous conversations about the roles that diversity, inclusion, and culture play in the day-to-day experiences of employees and customers. Team members, managers, and leaders feel better equipped with strategies and behaviors to support a more inclusive culture, a greater sense of belonging, and higher levels of engagement for its diverse workforce