Like any global organization, Unilever’s D&I journey is as complex and diverse as the markets it serves. Leaders first came to LCW for a strategy to deliver unconscious bias training throughout diverse locations in the United States–including headquarters, supply chain and manufacturing. The US team became increasingly aware of unconscious bias, but driving behavioral change at scale remained a challenge. While globally leaders were committed to creating a more equitable environment, across the organization there was a demand for deeper culture-specific programming to move the organization beyond awareness into action.
When LCW first worked with Unilever in 2016, we developed a highly tailored version of Managing Bias in Talent Management for face-to-face and virtual training of people managers, supervisors and team leads. We then created a blended solution for all US employees that included Introduction to Managing Unconscious Bias eLearning and other Microlearning modules.
Concurrently, Unilever sought in-depth training for senior leadership teams that targeted systemic biases undermining inclusion in key business units. From this LCW launched Unstereotype Bootcamp: Building Inclusion for Intact Teams to upskill senior leaders in the US, Mexico, Europe and India with the inclusive leadership behaviors needed to break down these biases within their own teams.
Most recently, Unilever partnered with LCW to create Cultural Immersions geared toward helping marketing employees increase their cultural competency. LCW worked closely with volunteers from Unilever’s BRGs who provided critical input and feedback into each Immersions program. As the initiative enters its third year, LCW continues to improve the curriculum by incorporating feedback from post-training surveys and focus groups with BeU members.
“We searched for a solution that went beyond traditional training—to dive deep into the journey of what it’s like to be Black/LatinX/LGBTQ/Muslim in America today, grounded in US historical context, and immersed in real experiences, voices and stories. Not finding a solution, we took great care with LCW to create it in the form of Cultural Immersions.
5,000 local and global employees from Unilever and its partner agencies have experienced Immersions – and sessions are always full.
After the success of Understanding the Black Experience in America, the Cultural Immersions program now includes the Latinx Experience, LGBTQ+ Experience, and Muslim Experience, with a new Experience being added every year.
Unilever continues to partner with LCW to ensure a culture where every voice matters and managers are equipped with the tools to managing inclusively, leading the way with innovative solutions such as What You Need to Know about Managing Black Talent.
Read more in Center for Talent Innovation Report Highlights Unilever and LCW’s Cultural Immersions Programs over at the News & Insights page.